Front Office Executive

4 days ago

Greater Noida, India Lime Tree Hotels Full time

Position: Front Office Executive
Experience: 0-7 years
Location: Greater Noida

**Salary**: 15-25K

Job Overview: As a Hotel Receptionist, you will be the first point of contact for guests and visitors. You will ensure an excellent guest experience by providing friendly, efficient, and professional service at all times. Your responsibilities will include greeting guests, handling check-ins and check-outs, managing reservations, providing information about hotel facilities and services, and addressing any guest inquiries or concerns promptly and courteously.

**Key Responsibilities**:
**Guest Relations**:
Welcome guests upon arrival with a warm and friendly demeanor.

Provide information about hotel amenities, services, and local attractions.

Assist guests with inquiries, requests, and complaints in a professional and efficient manner.

Handle guest feedback and complaints promptly and tactfully, striving to resolve issues to guests' **satisfaction.**

**Check-in and Check-out**:
Process guest registrations efficiently, ensuring accuracy of all guest information.

Issue room keys and provide relevant information to guests upon check-in.

Collect payments for accommodations and additional services, handling cash and credit card transactions securely.

Coordinate with housekeeping and maintenance staff to ensure rooms are prepared for guest arrival and maintain a high standard of cleanliness and functionality.

**Reservations Management**:
Manage room reservations, cancellations, and modifications accurately and efficiently.

Keep track of room availability and communicate effectively with other departments to ensure smooth operations.

Utilize hotel management software to update reservation records and maintain accurate guest profiles.

**Communication and Coordination**:
Maintain clear and effective communication with other hotel staff to ensure seamless guest experiences.

Relay messages, requests, and relevant information to appropriate departments promptly.

Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues.

**Administrative Tasks**:
Handle administrative duties such as filing, data entry, and maintaining guest records.

Prepare daily reports, including occupancy rates, revenue, and guest requests.

Assist with general office tasks as needed.

**Skills and Qualifications**:
Proven experience in hospitality role is preferred.

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Proficiency in computer skills, including MS Office and hotel management software.

Ability to remain calm and courteous under pressure.

Attention to detail and accuracy in handling reservations and financial transactions.


**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person

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