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IT Support
2 weeks ago
**Job description**:
We are looking for a proactive and technically skilled IT Support and systems administator to provide comprehensive IT support to our distributed teams across India, the UK, and the Philippines. The role is for a UK based Property management company. This role combines technical support, system administration, and management reporting to ensure seamless operations across all our locations.
**Key Responsibilities**:
**IT Support & Troubleshooting**
- Diagnose and resolve hardware, software, network, and connectivity issues in a timely manner
- Manage user accounts, access permissions, and security protocols across all platforms
- Coordinate with external vendors and service providers for hardware repairs and replacements
- Maintain accurate documentation of all IT issues, solutions, and system configurations
**Microsoft 365 Administration**
- Manage and administer Microsoft Office 365 environment including user accounts, licenses, and security settings
- Configure and maintain Exchange Online, SharePoint, One Drive, and Microsoft Teams
- Monitor system performance and implement security best practices
**Zoho One Management (preferred)**
- Configure workflows, automations, and integrations within the Zoho ecosystem
- Provide support and training to teams on effective use of Zoho products
**Productivity Monitoring & Reporting**
- Create and maintain daily productivity reports for management review
- Monitor team activity and system usage across various platforms
- Develop dashboards and automated reports to track key performance metrics
- Analyse productivity data and provide insights to help management make informed decisions
- Implement and manage time tracking and productivity monitoring tools
**Management & Administrative Support**
- Assist management with technical presentations, reports, and documentation
- Support digital transformation initiatives and process improvement projects
- Coordinate IT-related purchases, renewals, and budget tracking
- Maintain IT asset inventory and manage software licenses
- Participate in IT policy development and implementation
- Provide technical support for management meetings and presentation
**AI awareness and Training Support**
- Aware team for utilizatin of AI in theiir day to day support
- Train Team for AI utilization
- Deal with vendors for AI integratin with different applicaoitns being used by company in its operations
- Any other tasks to leverage use of AI to company's oprations
- Support digital transformation initiatives and process improvement projects
- Coordinate IT-related purchases, renew
**Required Qualifications**:
**Education & Experience**
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2-4 years of experience in IT support role, preferably in a multi-location environment
- Experience supporting remote teams across different time zones
**Technical Skills**
- Knowledge of Microsoft Office 365 administration and management console
- Proficiency in Windows operating systems and Active Directory
- Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
- Experience with remote desktop tools and ticketing systems
- Knowledge of data backup and recovery procedures
- Familiarity with cybersecurity best practices
**Preferred Skills**
- Knowledge of productivity monitoring and reporting tools
*
**Working Hours**:
- Standard working hours: Monday to Friday with alternate Saturdays 1.00 pm to 1030 pm during Summer and 2.00 pm to 11.30 pm during winters. Alternate Saturdays it will be 6 hours shift only.
- Occasional out-of-hours support may be required for critical issues
- On-call availability during certain periods
**What We Offer**
- Competitive salary package
- Professional development and training opportunities
- Exposure to international working environment
- Modern IT infrastructure and tools
- Collaborative and supportive team culture
- Career growth opportunities within the organisation
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹45,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Do you have an International IT Support Executive experience ?
**Experience**:
- IT support: 2 years (required)
- MS Office 365 administration: 1 year (preferred)
- Zoho One and Zoho CRM Administration: 1 year (preferred)
Work Location: In person
