Financial Administrator

**Business Summary/Background Information/Operating Environment & Context**

Computershare Services India. Our recruitment in India is an exciting time in our development. We are creating a new operations hub in Bangalore/Hyderabad to support our Corporate Trust business, and we are looking for committed people to join our team at the very start of our Corporate Trust journey in India.
A key part of this role will be collaborating with our onshore teams to service our Corporate Trust business lines and help us to deliver the professional services our clients trust and depend on.

**Job purpose**

The Financial Administrator is responsible for the day-to-day delivery of high-quality operational service that meets service level expectations. The Financial Administrator works closely with their Team Lead to ensure that daily, weekly, and monthly goals are met. The Financial Administrator is responsible for evaluating customer data elements and developing a basic understanding of multiple processes within the line of business. Researches, compiles, and delivers work unit and individual volume, productivity, quality, and other statistics. learning and implementing best practices in completing assigned tasks.

**Key Accountabilities (List in order of importance and time spent)**
- Receives detailed instruction on work from Team Lead and performs day to day operational activities with mínimal errors and complete tasks within process specific TATs and SLAs.
- Coordinates, monitors and executes daily production of reports used in the work unit.
- Required to complete compliance trainings on time without impact to performance
- Work with team leads to address work exception questions
- Coordinates with technical group to resolve simple problems
- Reconcile assigned general ledger accounts.
- Revise and implement policies, procedures, and training materials to assure compliance with government regulations and to maximize efficiency and customer service.

**Measures**
- Functional area KPIs achieved in line with goals communicated by management
- Compliance with all applicable regulations within regional governing operational activities as explained in Compliance courses
- Follows the guidelines and instructions from the senior members in the team
- To adhere to the rules and regulations of the compliance metrics.

**Role Dimensions**

**Functional knowledge**
The Financial Administrator researches, compiles and delivers work unit and individual volume, productivity, quality, and other statistics. Flexible towards shift requirement, learning and implementing best practices in completing assigned task. Identifies operational requirements and opportunities for improvement and implements whenever necessary. May reconcile assigned general ledger accounts. May revise and implement policies, procedures, and training materials to assure compliance with government regulations and to maximize efficiency and customer service. Receives detailed instruction on work from supervisor. Follows the documented procedures for each process.

**Business Experience**
The Financial Administrator has a good understanding of how their work contributes to team successes as well as wider department goals and objectives.

**Leadership Skills**
The role is an entry level role. The role holder is expected to take responsibility and ownership of the assigned tasks using coordination and prioritization skills.

**Problem Solving**
The role requires attention to detail in the work assigned by the team lead. The role holder is expected to respond to and resolve simple to moderately complex problems by identifying and selecting solutions based on acquired technical experience and guided by clear policy and procedure.

**Impact**
The role will have overall accountability on the tasks performed at the operational level. The quality of service provided will reflect on the effectiveness of the role and team.

**Interpersonal Skills**
The role will require good communication skills in English to be able to provide clear verbal and written communications to staff, peers, senior leadership, and onshore partners. Topics of engagement will range from basic to moderate complexity.

**Education / Qualifications / Accreditation / Licensing**
**Essential**
B Com degree or equivalent; and entry level to 1-year related experience in multinational business environments in India.
Fluency in spoken and written English is required.

**Preferred**
Past working experience on a Captive / GIC / GCC.
Past experience in the US Corporate Trust or US Financial Services industry.

**Risk & Conduct (mandatory section)**
- As an employee of Computershare, you must always:

- act with integrity
- act with due skill, care and diligence
- be open and cooperative with regulators
- pay due regards to the interests of the customers and treat them fairly
- observe proper standards of market conduct
- complete all mandatory, regulatory training and assessments when notified to do so by the