Catalog Spc-dp Screening

1 week ago

Bengaluru Karnataka, India ADCI - Karnataka Full time

JP language is must for this role
- Strong knowledge of QA methodology and tools.
- Proven track record of exceeding decision quality goals in a fraud/risk investigations role.
- Should have worked on investigations for more than 1 Year

Catalog Spc-DP Screening [JPN]
**Job Description**:
Quality Auditor - Screening-JP

**JOB DESCRIPTION**:
**Key Responsibility Include**:

- Research and evaluate the facts surrounding the transactions, Identify process deviations with respect to program level defects by conducting audits.
- Familiar with sampling methodologies to ensure the correct number of investigation audits are performed.
- A keen eye to identify new MO/ Fraud patterns and provide analysis on process adherence and risk involved in the processes and succinctly communicate trends and actionable solutions to QA leadership and Operational stakeholders.
- Provide training need analysis to management and training team for individuals/team/site in order to address knowledge gaps.
- Engage with global stakeholders and peers, and drive Calibration efforts across sites.
- Projects & Kaizen: Provide inputs to GPO, GFPOCs for SOP/Process/Tool improvements or changes.
- Drive projects on automation to reduce QA manual efforts and improve QA yields.
- Good process acumen to develop strategic policies to ensure to invent and simplify the process further.
- Produce daily, weekly and monthly analyses and reports on defect trends and root causes, perform data-mining and analysis to support programs as well as identify new metrics and opportunities for quality improvements.
- Take proactive ownership when identifying process gaps/ defects - if the process is owned by another department take the lead in identifying, communicating and helping the owning team to resolve the gap/issue.
- Take ownership of self-development and ensure regular connect with Learning & Development teams for individual growth.

**Skills Required**:

- JP Language skills (Read and write)
- Good analytical, logic and reasoning skills.
- Basic knowledge of MS SharePoint / SQL to fetch the data needed for analyzing and avoid dependency.
- Deep knowledge of Excel and experience in working with databases.
- Strong communication skills.

Virtual Location - KA
- Extensive experience as an investigator with proven track record of strong performance and leadership over the last 1 OLR cycle.
- Prior experience of quality auditing/coaching and development.
- Understanding of respective process, Tools / SOPs
- Experience of participating in Kaizen / Process Improvements events.

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