Customer Relationship Executive

4 days ago


Ranchi Jharkhand, India Loyala Group Full time

**Maintain communication with customers after booking till possession.**
- **Follow up with customers for the second installment and other scheduled payments.**
- **Coordinate for required documentation like PAN, ID proof, and agreement signing.**
- **Resolve customer queries related to payment plans, timelines, and project details.**
- **Handle customer complaints and conflicts politely and efficiently.**
- **Maintain and update customer records in CRM software or Excel.**
- **Coordinate internally with accounts and legal departments for receipts and agreements.**
- **Share regular payment updates and status reports with the team.**
- **Assist in cancellation or refund cases as per company policy.**
- **Ensure high customer satisfaction and build long-term relationships.**

**Requirements**:

- Graduate in any field (BBA/ MBA/B,COM/M.COM preferred)
- 1-3 years of experience in real estate CRM or customer handling
- Strong verbal and written communication skills
- Basic understanding of real estate documentation and payment structure
- Proficient in MS Excel and CRM tools
- Ability to handle pressure and manage customer expectations professionally

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Morning shift

**Language**:

- English (required)

Work Location: In person



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