Pcarm

**Reputed Bank PCRM (Preferred Current Account RM)** **Job Title**:PCRM (Preferred Current Account RM) Overall Goal: Current Account RM will be responsible for - Acquisition of new Business Entity customers and creating CA Book - Management of Acquired Current Account customers - Enhancement of the relationship by cross-selling products and services as per the profile & need of the these current account customers - Deepening the size of the relationship and retention of the customers by providing the best possible services and being the dedicated point of contact for these customers - Make Bank a primary bank for customer and get maximum wallet share **Key Result / Responsibility Areas**: a) **Acquisition of Business Entity (Current Account) customers -** Ø Acquisition of NTB High Value Current Accounts Ø NTB Acquisition of Current accounts dealing in international Trade Ø Identify and Acquire New to Bank working capital limit customers with Trade Limits viz Buyers Credit, PCFC, LC,BG etc Ø Acquire New to Bank customer requiring Assets Limits Business Loans, Cash Management Services & Door Step Banking, API Banking and other allied Current Account services RM will have to create his own CA book by self-sourcing, Market Visit & Industry & Area Scoping, External References & Leads. **b) Portfolio Management -** - Engage with Acquired customer on regular basis and ensure that Group company and Family customers also bank with Bank - Regularly interact with the customer to build rapport, customer profiling should be used to set customer level objectives post discussion branch Manager/TL. Customer interaction to be regular updated in system provided. - Ensure that within each customer group a minimum number of stipulated Income Generating products are sold as per the customers profile and needs. RM to Cross sell appropriate products to the customers and ensure activate usage. - Enhance Values within each of the customer groups by ensuring that a/cs are activated - Cross Sell Bank Products for revenue generation and engagement Ø Basis customer business requirement cross sell products like POS, Payment Gateway, Trade /Forex ( LC /BG/ Remittance /OD), Doorstep Banking Services. Ø Cross Sell various Bank products like TPP, FD. Credit Card, Loans to customers and related group business/ family Ø Drive active business transaction through bank account Ø Should know the customer’s business in order to provide banking and financial solutions Ø Register customer for various Direct Banking Channels of the bank B) **Customer Services** - Ensure quality customer service is delivered - Recording complaints as per the specified process - Resolving all complaints received from portfolio customers within the stipulated TAT’s and ensure appropriate customer communication on closures - Preventive complaint management by regular interaction with the customers C) - PC- RM will be given a quarterly and yearly target on revenue, product cross sell and book value build up - Basis the Target the RM will be tracked on regular basis for achievement of the Targets - CA RM will be evaluated on Portfolio Score Card - **Competencies**:_ - Sales and Influencing Skills - Planning and Organizing Skills - Communication & Writing skills - Knowledge of Competition & Current trends in financial Industry. Preferred Sector: BSFI Education: Post Graduate Experience: Above 3 years in a Current Account /Trade - Forex sales & / or relationship role in any of the sectors mentioned above Reporting: CA RM will report to Branch Managers Salary Range: 6 - 8 Lakhs **Job Types**: Full-time, Permanent Pay: ₹600,000.00 - ₹800,000.00 per year **Benefits**: - Health insurance - Provident Fund Application Question(s): - Your total years of experience? - Relevant Experience in Banking? - Are you an immediate joiner? If no what is your notice period? - Your current location? - Do you have experience in Handling "Current Account" & "Savings Account" in Bank? Work Location: In person