Telesales Executive

3 days ago


Zirakpur, India Nidhi Enterprises Full time

**Outbound Calls**:Contact potential and existing customers to promote products, explain features, and generate interest.
- **Inbound Calls**:Handle incoming inquiries, concerns, and complaints from customers.
- **Sales Generation**:Persuade customers to make purchases or schedule appointments, often working to meet sales targets.
- **Lead Generation & Follow-Up**:Follow up on leads and existing customers to build relationships and ensure satisfaction.
- **Data Management**:Accurately record call logs, update customer information in databases, and maintain records of interactions.
- **Customer Support**:Resolve customer issues, provide solutions, and offer support related to products or services.
- **Market Research**:Conduct research to understand customer needs and market trends.
- **Adherence to Policies**:Follow company guidelines, scripts, and protocols for effective communication.

Required Skills & Qualifications
- **Communication**:Exceptional verbal and written communication skills to engage effectively with customers.
- **Persuasion & Negotiation**:Ability to influence customer decisions, handle objections, and close sales.
- **Customer Service**:A customer-focused attitude with empathy and patience to handle customer needs.
- **Technical Proficiency**:Basic computer skills, and familiarity with Customer Relationship Management (CRM) software.
- **Organizational Skills**:Good time management and the ability to manage multiple tasks efficiently.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person


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