People Services Advisor

Job Requisition ID #
- 24WD74977

Position Overview

**Responsibilities**:
- Work with the People Services Manager on operational and tactical plan/roadmap for India HR Operations- Be the point of contact for enquiries/service request routing from Tier 1 & be a member of the local services team- Provide coaching and cross-training to Tier 1 on case management and for support on ad hoc HR Program rolled out.- Work closely with the People Services Manager and People Consultants to ensure a smooth transition on local issues and ensure clarity on when the team should hand over or escalate enquiries- Responsible for the hire to retire process, delivering & ensuring a seamless onboarding and offboarding experience- Support in ensuring payroll inputs accuracy, reliability, confidentiality, timeliness and completeness. Key stakeholder to the Payroll team- Manage the benefit administration, including but not limited to benefits escalation management, benefits contracts renewals/ review, documentation, invoicing & payments- Work with third-party vendors to monitor SLA achievements and employee experience for all local administration of benefits and providing feedback & suggestions to COE for improvement as needed- Drive local employee communication in partnership with People Consulting & COE- Ensure HR reporting is compliant with country required statutory and regulatory reporting and is done on a timely basis- Accountable for the country audit exercise and partner with auditors on the requirements, implement the suggestions for mitigating potential gaps & risks for future audits- Well-versed with statutory leave requirements in India and provide advisory on leave administration- Keep abreast of regulatory changes and recommend changes to procedures and policies. Key stakeholder to the People Consultant team and COE- Be the point of expert guidance/escalation or contact for all local government agencies/labor authorities for any HR related matters- Partner and support in regional and global People programs/projects through the provision of country requirements and involvement in User Acceptance Testing- Lead local or regional program setup as required independently or jointly with People Consulting & COE, engaging relevant stakeholders in the process- Accountability of up-to-date SOPs, local HR policies, guidelines, and internal documentation, ensuring quality assurance

Minimum Qualifications- Experience working in a multi-national environment, and fast-moving services businesses with a Shared Service model or a mix of decentralized and centralized HR Operating models is advantageous- Minimum of 7 years of experience in HR Operations- Familiarity of Human Resources functions and processes across at least one of the functions which may include Operations, Benefits, Compliance or Payroll- Forward thinking, proactive, self-driven, innovative, and resourceful team player who is also able to work independently- High levels of discretion, confidentiality, and ability to exercise sound judgement (demonstrate critical thinking) and decision making- Strong capability to build trusted relationships and manage stakeholders across a matrixed environment- Ability to interpret complex situations/documents, follow through and attention to detail- Passionate about identifying opportunities for continuous improvement, providing recommendations on suggested approaches- Excellent technical skills (Excel, Word,), as well as experience of HR systems such as Workday is required. Knowledge of supporting tools such as ServiceNow and Darwin would be an advantage

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