Malayalam Customer Support

6 days ago

Bengaluru Karnataka, India Info HR Solutions Full time

**Job description**

**Company Overview**

Info HR Solutions is a trusted HR partner, dedicated to providing tailored HR solutions to meet the unique workforce needs of our clients. With a team of experts, we strive to be the best in the industry and deliver exceptional services.

**Job Overview**

We are hiring a Customer Support Executive to join our team at Info HR Solutions. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position based in Bangalore, Karnataka, India, and is suitable for individuals with less than 1 year of experience.

**Qualifications and Skills**
- Excellent verbal and written communication skills in English and regional language Malayalam
- Strong problem-solving and decision-making abilities
- Ability to multitask and work under pressure
- Good organizational and time management skills
- Customer-oriented mindset and a passion for delivering exceptional service
- Basic computer skills and familiarity with CRM software

**Roles and Responsibilities**
- Assist customers with product or service-related inquiries and issues
- Identify and escalate priority issues to the appropriate team members
- Maintain accurate and up-to-date customer records
- Ensure customer satisfaction by resolving problems in a timely and professional manner
- Collaborate with cross-functional teams to improve customer support processes
- Stay updated on product knowledge and company policies
- Manage and resolve customer complaints or conflicts.

JD:
Languages required : Malayalam & English

Any One Regional Language & English is Mandatory

Salary : 17k CTC Take home : 14k + Incentives

Qualification : PUC or Any Degree

Mode of work : Work from Office

Location : Bangalore

**Job Types**: Full-time, Fresher

**Salary**: ₹14,683.66 - ₹19,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: In person

**Job Types**: Full-time, Fresher

**Salary**: ₹14,000.00 - ₹19,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Work Location: In person

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