Bcs Prod Ops Administrator

Job Title :BCS Prod Ops Administrator

Location: Pune

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

Hybrid Working
BUK & BX - All locations

Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:
The vacancy is for a WCS Production Operations L2 Support Engineer responsible to support live systems, service stability, Technology estate health checks to the Barclays Collaboration services. The Role Holder must have the ability to own and resolve incidents End-to-End and work closely with other Technical Areas e.g. Messaging / Tenant Mgmt., Citrix / VDI / Skype or MS teams etc.

What will you be doing?
- Systems Management - Responsible for Operational Systems Management and Preventative Maintenance - to include proactive monitoring, system checks, SOD Reports, house-keeping and scheduled maintenance activities.
- Incident Management - provide 24 x 7 (rota) 2nd Line Specialist support for all core and non-core WCS technologies.
- Change Management - Assess, plan, test and implement BAU change into Production environment, adhering to bank’s governance and control procedures.
- Operational Readiness - take full accountability for the testing and acceptance of all change into production environment, including documentation reviews and operations manual production.
- Innovation - a key requirement for this role is to continually keep appraised of Infrastructure and Application enhancements in order to have the ability to continually be reviewing innovative solutions and service improvements as part of the role
- Communication - with any incident raised or escalation to service the role holder must have the ability to communicate at all levels. This would include Client, Line Management and Peer interpersonal skills to either verbally communicate direction and changes required as part of the role, and to follow this up by the production of clear communication to the Client, or process changes/enhancements to line management and peers.

What we’re looking for:

- Good Working Knowledge on Azure AD, MS teams, SharePoint Online, MS Defender / Purview, MS Intune.
- Secondary Skills that can be a value add can be any one or more Virtualization technologies like Azure VDI Formerly Windows Virtual Desktop or Citrix or VMware.
- Exceptional analytical, troubleshooting, and problem-solving skills.
- Very good understanding of IT infrastructure and systems integration in enterprise environment
- Experience in providing end user & system support.
- Experience working into 24/7 Operations support on Above technologies.

Skills that will help you in the role:

- MS 900, SC 900 (Microsoft Security & Compliance), MS-203, MS-220, ITIL, AZ 140, VMware Horizon VCP-DTM.

Where will you be working?

Pune

Be More at Barclays

Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainab