IT Technician

**Junior IT Technician (India Office)**

**Location**: India (On-site Role)
**Shift**: Regular Working Hours

Company Name
- Hoolime Technologies

Office Location
- IT Park Chandigarh

Work Status
- Office

Shift
- Day

**About the Role**

**Key Responsibilities**

**1. Hardware Support**
- Setup, configure, and maintain desktops, laptops, and peripherals for office employees.
- Troubleshoot and repair hardware issues (printers, scanners, office equipment).
- Perform regular maintenance and system upgrades.
- Maintain accurate records of IT hardware inventory.
- Assist with employee onboarding/offboarding by preparing and managing hardware assets.

**2. Software Support**
- Install and configure operating systems and approved software.
- Provide end-user assistance for software-related issues.
- Support during software upgrades and patch installations.

**3. Network Support**
- Perform basic troubleshooting for LAN/Wi-Fi issues.
- Assist in maintaining network devices (switches, routers, access points).
- Provide support for VPN connections for secure access to company resources.

**4. General Responsibilities**
- Log IT issues and resolutions in the ticketing system.
- Follow company IT policies to ensure data security and compliance.
- Communicate effectively with employees, offering clear guidance and support.

**Required Skills & Qualifications**
- Diploma in Computer Hardware (minimum qualification).
- Basic understanding of networking concepts (LAN, Wi-Fi, VPN).
- Hands-on experience troubleshooting desktops, laptops, and printers.
- Familiarity with Windows OS and common software installations.
- Strong problem-solving and proactive approach to technical challenges.
- Good English communication skills (spoken and written).

**Work Schedule**
- Regular office hours (on-site, India office).
- Primary focus on **hardware support**, with additional responsibilities for software and network assistance.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Work Location: In person