Diwa - Front Office

1 week ago

Goa, India IHCL Full time

6 Oct 2025

**Business Unit**:Taj Fort Aguada Resort & Spa, Goa

**Department**:Front Office

**Description**:

- About IHCL- Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.- Careers at IHCL- At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.- Job Objective- An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision.- Essential Job Tasks- '- Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department.
- Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality.
- Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies.
- Engage professionally with guests and internal stakeholders to ensure a positive service experience.
- Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations.
- Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization.
- Support smooth departmental handovers and communicate effectively with colleagues and supervisors.
- Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements.
- Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve.
- Maintain a learning log or progress sheet as part of the apprenticeship program requirements.
- Areas of Responsibility- An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision.- '- Keen interest in hospitality and service excellence
- Guided by a contract of apprenticeship under the Apprentices Act, 1961
- Required Qualifications- Work Experience- Not Applicable- Languages Needed in Position- Not Applicable- Key Interfaces
- External- Key Interfaces
- Internal- Behavioural Competencies- Equal Opportunities Employment at IHCL

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