Housekeeping Supervisor

**Job Description - Housekeeping Supervisor**

**About Pinch**

The last decade and a half has been dedicated to the rise of convenience in every way. Organisations, one after the other, have created products and services which make the life of customers convenient.
Yet the pain, pressure and stress of the modern world has not really reduced, leave aside going away.

At Pinch, our dream is to transform the physical environment of a family and help them create space for the truly important things, allowing them to focus on themselves and their mental well-being to build a meaningful life, filled with purpose and joy. We wish to build a home management system, which not only does the daily chores, seamlessly and effortlessly, but also preempts the needs of our customers, enhances their lifestyle in every aspect while giving them the peace of mind to focus on achieving more in life. From full housekeeping to a quick tidy up or a dog walk, Pinch is available for the families all the time. **We work as an extension of our customers’ family and bring to the table what is best for them**.

With our monthly plan, we combine services such as housekeeping, maintenance, food & nutrition management, grocery resupply, laundry management, etc. tailored to the unique needs of each family.
On top, a dedicated Lifestyle Manager helps them with any miscellaneous home requests, from decorating home with fresh flowers to arranging a repairman for the broken washing machine, to planning details of the next holiday, taking care of children or the elderly. Basically, **anything and everything our customers and their families would need to live a comfortable, convenient, healthy, guilt-free, and inspired life.**

**How will we do it?**

There are three fundamental aspects of our business model which will help deliver this life-transforming service:

- _**Lifestyle Manager**_ _: _Armed with irrefutable professional attention, prompt service, strict quality controls and effective anticipation of needs, our dedicated lifestyle team helps customers in a variety of things. Be it sending flowers on birthdays, reminders for paying bills on time, and even recommending the latest home products. Our team of lifestyle managers are mapped to each family, do all the research, analysis and short list the best products and service experience for the customers.
- _**Trained Professionals**:_ Offering a much more professional service than domestic helpers, with
Pinch, customers are served by a team of home specialists who will handle all the housework, chores and running around. If they already have a helper, we will have them trained by us to maximise their potential and effectiveness.
- _**Technology**:_ We take the hassle out of home management. Customers are given constant home and personal management advice, reminders and nudges, where the back-end system incorporates an algorithm that remembers preferences and generates instructions to meet our customers’ home goals.

**Our services will be available across the below categories**:

- Trained Manpower
- Housekeeping & Maintenance
- Food & Wellness
- Concierge & Experiences

The organisation has seven brands in its portfolio that attempt to provide services in these categories:

- **Bo (Bowls and Wraps)**:

- Fresh, fast and deliciously delivered.
- **Health Yes**:

- Irresistibly delicious.

**Pinch has 4 broad customer segments**:

- Individuals & Families
- Landlords & Second Home Owners
- Developers & RWAs
- Corporates

**Who are we looking for?**
- Self-motivated
- Able to hustle, willing to get his/her hands dirty
**-**Focused on problem-solving, has a solution-oriented mindset
- Excellent team player, can work very well with cross-functional stakeholders
- Ability to multitask on multiple moving items at the same time
- Very high attention to detail
- Proven experience as a cleaner and housekeeper
- Customer oriented and friendly
- Prioritisation and time management skills

**Roles and responsibilities**
- Should be willing to work varied hours which may include evenings, weekends and holidays
- He/she should be able to supervise and train housekeeping staff on cleaning and maintaining task
- Should be able to provide skill training to domestic help for office set up, B2B set up and home set up
- Participate in large cleaning projects as required
- Should be well versed in responding to customer complaints and special requests
- Hands-on-approach with cleaning and maintenance tasks for large facilities and societies
- Stamina to handle the physical demands of the job

**Education & Experience**
- A degree in Hotel Management is preferable
- **1+ years of experience **in housekeeping or similar roles is desirable

**Salary**: From ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Morning shift
- Weekend availability

Application Question(s):

- Are you willing to report to a different location when service is required?

**Experience**:

- Housek