Data Science and Analytics

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**Job Overview**:
**TTS Analytics C11**

**What do we do?**
- The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience.
- The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems.

**ROLE DESCRIPTION**
- The role will be Spec Analytics Analyst (C11) in the TTS Analytics team
- The role will report to the AVP/VP leading the team
- The role will involve working on multiple analyses through the year on business problems across the client life cycle - acquisition, engagement, client experience and retention - for the TTS business
- The role will involve working on multiple data science and business analytics projects throughout the year on business problems across the client life cycle - acquisition, engagement, client experience and retention - for the TTS business.
- This includes understanding business needs, designing, developing, and deploying machine learning models, and communicating insights and recommendations to stakeholders.
- This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights and machine learning solutions to business and functional stakeholders.

**Experience**:

- ** Bachelor’s or Master’s Degree with 5-8 years of experience in data science and analytics**:

- Must have:

- Marketing analytics experience
- Experience on business problems around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retention
- Experience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc.
- Strong hands-on knowledge of Data Science and Machine Learning, including supervised learning algorithms (both Classification and Regression) such as Linear Regression, Random Forest, XGBoost, Support Vector Machines, etc., as well as unsupervised learning techniques (e.g., clustering, dimensionality reduction).
- Experience building and deploying time series models for forecasting and anomaly detection.
- Experience with unstructured data analysis, e.g., call transcripts, using Natural Language Processing (NLP)/Text Mining techniques.
- Experience building end-to-end machine learning pipelines, including data preprocessing, feature engineering, model training, evaluation, and deployment.
- ** Skills**:
**Analytical Skills**:

- Ability to understand complex business problems, break them down into simpler solvable parts and develop analytical approaches to tackle them
- Strong logical reasoning and problem-solving ability
- Proficient in converting business problems into analytical tasks, and analytical findings into business insights
- Proficient in identifying trends and patterns with data
- Has the ability to work hands-on to retrieve and manipulate data from big data environments
- ** Tools and Platforms**:

- Must have PySpark, SQL ( Python/R, )
- Proficient with ML libraries such as Scikit-learn, TensorFlow and PyTorch
- Proficient in MS Excel, PowerPoint
- Good to have:

- Experience with Tableau
- Experience in Hive**Job Family Group**:
Decision Management
- **Job Family**:
Specialized Analytics (Data Science/Computational Statistics)
- **Time Type**:
Full time
- **Most Relevant Skills**

Please see the requirements listed above.
- **Other Relevant Skills**

For complementary skills, please see above and/or contact the recruiter.- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._