Telecaller

3 days ago

Ranchi, India Baba Computers Full time

CALL OFFICER
Job Description: We are looking for a Call Centre Representative to handle calls from customers and
provide support to them in any way possible. You will be required to work in a time-bound environment
and ensure that customer service is provided to its best quality. You are responsible for meeting
personal and our customer satisfaction.
Educational Qualifications:

- Any Masters or Graduation/ Graduation in counselling or psychotherapy or geriatrics or social

work.
Skills & Requirements
- Excellent communication skills.
- Counselling.
- Telephone etiquette.
- Empathy.
- Listening skills.
- Patience and politeness with elderly persons.
- Decision making.
- Relationship building.
- Fluency in English, Language of the state and Hindi.
- Experience in working at any of the response systems/ health emergency. Connect Centre/other

call centre.
- 3 years, preferably counselling experience or working with the elderly.
- Freshers are also welcome if found bright for not more than 50% of positions.

Work Responsibilities
- Person will be responsible for attending the calls made to the helpline number.
- Person will be responsible to quickly assess the genuine/serviceable calls.
- Person will be responsible for responding to the calls made by the elderly to the helpline

number.
- Person will be required to ask the right questions to validate the calls.
- Understand the requirements of the elderly persons and respond appropriately.
- Persons will be required to coordinate with concerned official or person to support the elderly

who ever calls to helpline.
- Person will be required to ask the right questions to validate the calls.
- Understand the requirements of the elderly persons and respond appropriately.
- Person will be required, wherever necessary, to coordinate with the field teams Where

actions are required to be taken on the ground and follow up for closure of action.
- Person will be required to create appropriate documentation, protocols, processes etc. for

effectively handling the requests.
- Person will be required to generate necessary reports and case studies regarding the calls.

Gender - Both
Experience
- 2 to 5 years

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

COVID-19 considerations:
Yes

Ability to commute/relocate:

- Ratu Road, Ranchi - 834001, Jharkhand: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 3 years (required)
- tele sales: 3 years (required)
- total work: 3 years (required)

**Language**:

- Hindi (required)
- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

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