Customer Service Representative

1 week ago

Mumbai, India Waves Gym Full time

**Experience Working In Hospitality / Health Club Is Essential**

**The Opportunity**:
Here at Waves Gym, we have the best talent doing the best work of their lives with meaning. Our continuous focus on inspiring people to live an active life unites us and sets us apart in our vision to be Mumbai’s most loved gym brand.

**About You**:
So what qualities does a Front Desk Receptionist need to join Waves Gym?
- Exceptional customer service skills with the ability to build rapport quickly.
- Outcomes-focused and self-driven to push the limits continually.
- A passion for health and fitness with a desire to help others.
- A team player who rallies through the hard times and celebrates the wins.
- A “can do” attitude with a thirst for learning and ambition for growth.

**Your Purpose**:

- Greet and check in members, assist with class bookings, receive calls and messages, and manage the till.
- Remain actively engaged with new and existing members to seek membership referrals.
- Build rapport with prospective members to identify their needs and demonstrate how Waves Gym's facilities and offerings can help them achieve their health and fitness goals.
- Work as a team to exceed the membership sales targets and KPIs by providing first-class customer experiences.

**Your Duties & Responsibilities**:

- Managing day-to-day administrative tasks from front reception, including answering phones, mail and courier management, record keeping and filing, and sending letters (strong aptitude for Microsoft products, especially Excel).
- Liaising between our business and clients.
- Maintain a high level of knowledge about our products and services, and ensure customers are provided with accurate information.
- Demonstrate a positive attitude, adaptability, flexibility, and punctuality.

**We’d like you to have the following**:

- The ability to work within an ambitious company.
- Previous experience as a Front Desk Receptionist in a health club.

**We’d love you to have the following**:

- A detailed understanding of and passion for group fitness products.
- The aptitude to continually looks for ways to improve the quality of our services.
- To be a challenger of the norm with a desire to make a real difference in your work.

**We can’t live without**:

- An education diploma or degree.
- Strong interpersonal skills.
- A passion for helping clients and delivering an experience above and beyond our customers’ expectations.
- Excellent organizational skills.
- A flexible approach to work.
- A great passion & pride in your work.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

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