International Customer Care Executive

3 days ago

New Town Kolkata West Bengal, India Benda Infotech Full time

**Job Title: International Customer Care Executive - US Process (Night Shift)**

**Company: Benda Infotech**

**Location**: Newtown, Kolkata (On-site)

**Experience**: 1 to 3 years

**Shift Timing**: Night Shift - 8:00 PM to 5:00 AM (Monday to Friday)

**Salary**: ₹14,000 to ₹20,000 per month _(Based on experience and last drawn salary)_

**Responsibilities**:

- Provide excellent customer service by resolving queries, complaints, and issues promptly and professionally.
- Maintain records of customer interactions and follow up for resolution.
- Adhere to quality standards and ensure high levels of customer satisfaction.
- Work collaboratively with the internal team for process improvements and escalations.
- Stay updated with product knowledge and company policies.

**Key Skills Required**:

- Excellent communication skills in English (spoken and written).
- Customer-centric attitude with problem-solving ability.
- Basic computer knowledge and typing speed.
- Flexibility to work in night shifts and handle pressure.

**Eligibility**:

- Minimum qualification: 12th pass or any graduate.
- Immediate joiners preferred.

**Why Join Us**:

- Friendly work culture and supportive team.
- Growth opportunities within the company.
- Fixed night shift - no rotational shift hassles.
- Attractive performance incentives.

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time

**Experience**:

- International voice process: 1 year (required)

**Language**:

- English (required)

**Location**:

- New Town, Kolkata, West Bengal (required)

Shift availability:

- Night Shift (required)

Work Location: In person

Expected Start Date: 01/09/2025

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