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Global Collection Strategy and Insights
2 weeks ago
**Job Summary**
- The Global Collections Strategy Manager & Insights Lead will be responsible for developing and implementing global strategies for collections across multiple markets. This role will combine strategic planning with deep analytical insights to drive improvements in collection efficiency, customer experience, and overall portfolio performance. The individual will collaborate with cross-functional teams, lead strategic initiatives, and harness data-driven insights to optimize collection strategies globally.**Key Responsibilities**
**Strategy**
- Global Strategy Development:_
- Develop, implement, and monitor global collections strategies to optimize Collections and recovery rates, minimize delinquencies, and reduce loss rates across diverse markets. - Align global strategy with regional needs, ensuring a balance between standardization and localization.
- Lead strategic initiatives aimed at enhancing the efficiency and effectiveness of collections processes, including digital transformation and automation.
**Business**
- Collections Insights & Analytics:_
- Analyze portfolio performance and collections data to identify trends, opportunities, and areas for improvement.
- Build and maintain a robust framework for measuring and reporting on collections performance, including KPIs, benchmarks, and dashboards.
- Generate actionable insights from data to inform strategy adjustments and decision-making.
- Collaborate with RRA teams to enhance predictive models for collections.
- Reporting & Performance Management:_
- Develop and maintain regular reporting on the effectiveness of collections strategies and initiatives.
- Establish and monitor performance metrics to evaluate the success of strategies and make data-driven adjustments as needed.
- Ensure compliance with regulatory requirements and internal policies across all markets.
**Processes**
- Work closely with senior leadership, regional teams, and other stakeholders to ensure alignment of collections strategies with broader business objectives.
- Present insights and strategic recommendations to key stakeholders
- Facilitate collaboration between global and regional teams to share best practices and drive continuous improvement.
**People & Talent**
- Lead and mentor a team of collections strategy and MI analyst
- fostering a culture of high performance and continuous learning.
- Ensure the team is equipped with the necessary tools and resources to succeed in their roles.
**Risk Management**
- The ability to identifying, assessing, monitoring, controlling and mitigating risks, identify key issues based on Operational Risk Framework and put in place appropriate controls and measures.
**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
**Key stakeholders**
- Collections Head/ Regional Heads
- Credit Risk Management team
- Risk Operations
**Other Responsibilities**
- Embed Here for good and Group’s brand and values in India/ GBS Collections; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);
**Skills and Experience**
- 8+ years of experience in collections strategy, risk management, or related areas, with a strong focus on global or multi-market environments.
- Strong analytical skills, with experience in leveraging data to drive insights and decision-making.
- Excellent leadership and stakeholder management skills.
**Qualifications**
- Education - Bachelor's or master’s degree in finance, Economics, Business, or a related field.
- Training - SAS/SQL knowledge preferred
**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.- Together we:
- **Do the right thing** and are assertive, challenge one another,
