Service Trainer

1 week ago

Indiranagar Sec Lucknow Uttar Pradesh, India 3QCS Full time

We are seeking an experienced and customer-focused Service Manager to oversee the service department, ensuring that high-quality support is provided to our customers. The Service Manager will be responsible for managing service operations, leading a team of service staff, and ensuring that customer expectations are met efficiently and effectively. This role will involve developing service strategies, resolving customer complaints, and ensuring the continuous improvement of service delivery.

Key Responsibilities:

- Manage day-to-day operations of the service department, ensuring timely and effective service delivery.
- Supervise, train, and motivate the service team to ensure high performance and excellent customer service.
- Develop and implement service strategies to improve efficiency, customer satisfaction, and service quality.
- Handle customer complaints, inquiries, and issues in a professional and timely manner.
- Monitor service department performance through KPIs, reports, and customer feedback.
- Ensure that all service-related policies and procedures are followed, maintaining compliance with company standards.
- Work closely with other departments (e.g., sales, operations) to ensure seamless coordination and customer satisfaction.
- Prepare and manage service budgets, ensuring cost-effective operations.
- Analyze service trends and identify areas for improvement, implementing changes to enhance customer experience.
- Maintain relationships with key clients, ensuring their service needs are met and expectations exceeded.
- Conduct regular performance reviews with team members and provide feedback, coaching, and development opportunities.
- Ensure all service records, documentation, and reports are up-to-date and accurate.

Qualifications:

- Bachelor’s degree in Business Administration, Management, or a related field.
- Proven experience as a Service Manager or in a similar customer service management role.
- Strong leadership and team management skills, with the ability to motivate and guide a team to success.
- Excellent communication and interpersonal skills, with the ability to handle customer interactions professionally.
- Strong problem-solving skills, with the ability to resolve complex service issues.
- Ability to analyze data and performance metrics to drive continuous improvement.
- Proficiency in customer service software and MS Office Suite.
- Knowledge of service industry best practices and trends.

Desired Attributes:

- Strong organizational and time management skills.
- Customer-oriented with a focus on delivering exceptional service.
- Ability to adapt to changing demands and a fast-paced work environment.
- Conflict resolution skills and the ability to remain calm under pressure.
- Positive, proactive, and solutions-driven attitude.

Working Conditions:

- Office environment with some travel required (depending on the nature of the role).
- Occasional extended hours or weekend work to meet service demands.

Pay: Up to ₹30,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- Training & development: 2 years (required)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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