Mt - Customer Care

5 days ago

Hyderabad Telangana, India Genpact Full time

**_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._**

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**_ In this role, we are looking for CS professional_**

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**_Responsibilities_**:**_ _**
- **_Work through proactive and reactive list of customers to gather customer health, usage and risk indicators and create a Customer Success Package to hand off to Customer Success Managers and continue to support through iterative or updates of data as needed_**

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- **_Gather data and assess overall service health for assigned customer accounts to provide to a Customers Success Manager_**

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- **_Leverage key data sets, reports, and dashboards to understand customer trends, visualize risk, and partner with internal stakeholders to mitigate_**

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- **_Build customer profiles for adoption and continued value realization and monitor usage trends _**
- **_Review customer accounts and understand the potential negative impacts of downtime/bugs/slowness _**
- **_Continually and proactively share best practices and thought leadership _**
- **_Identify upsell and cross sell opportunities and partners closely with Account Support Director_**

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- **_Ensure assigned customers are happy and “referenceable” accounts willing to speak on our behalf_**

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**_Qualifications we seek in you_**:**_ _**_Minimum Qualifications / Skills_**_ _**
- _B1/B2 level English for band 5A & C1 for band 5B_

**_ _**_ Minimum Qualifications / Skills_**_ _**
- _Prior experience in a Customer Support or familiarity with invoicing and project management software is a plus._

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- **_Preferred to have some Supply Chain Have industry knowledge and / or product suite(s), for example Logistics, Global Trade Management, Supply etc._**

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- _Willingness to using help desk software and remote support tools, Intercom CRM experience a plus_

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- _Excellent verbal and written communication and problem-solving skills._

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- _Adaptability and flexibility with the ability to multitask, prioritize, and manage time effectively._

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- _Engaging with customers and providing empathy, patience, and rapport building_

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- _Strong organizational skills, attention to detail, time management and organizational skills_

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- _Troubleshooting skills, either basic or advanced, depending on the role and industry_

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**_Job_**_Management Trainee_

**_ Primary Location_**_India-Hyderabad_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Jan 21, 2025, 9:06:21 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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