Posted On 09th Jan 202 4

3 days ago

Thiruvananthapuram Kerala, India Srishti Innovative Full time

We are looking for an experienced IT Support & Implementation Engg to join our team.

**Responsibilities**:
diagnostic tests to ensure that the features and performance meet the highest quality

standards and business requirements

Interacts with Project Managers and external customers to plan and support.

Participate in Product installation and updates remotely or on the WebEx with

customer.

Keep track of every install and updates at customer environment in CRM.

Engage with Project Manager and Solution Consultant on internal weekly meeting or

with customers.

Involve in troubleshooting of products with the Help Desk when called for assistance.

Prepares documentations for the product development.

Represents Kameda Infologics through professional interactions with all internal and

external clients.

Serves as a client advocate through product and implementation improvement

collaboration.

Increases and maintains technical knowledge related to our Products.

Should be proficient in resolving SQL database issues in the client environment will be

added advantage.

Knowledge on network would be added advantage.

Maintains a favorable working relationship with all company employees to foster and

promote a cooperative and harmonious working climate.

Ready to work on weekend or nights at the time of Go Live of projects implementation.

Technical training/experience in computer hardware and network components will be

added advantage.

Excellent communications skills and a great deal of patience.

Training and/or related experience in a technical support environment.

Open for traveling.

Skills Required

Education background: BE, MHA, MBA. MCA

Experience: 3+ years working in Hospitals / HIS IT Firm

Microsoft or related training for MS Access, Windows 2008, 2012, and SQL Server

2005/2008/2012 will be added advantage.

Knowledge or Experience in Zoho or related CRM tools will be an added advantage.

Exposure to Healthcare IT Domain is an added advantage

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