Process Associate

2 weeks ago


Kochi, India Advenxa Full time

Experience

Fresher

Seniority Level

Entry Level

Employment Type

Full Time

Hiring Process Associate
- Salary : 16,000/- to 20,000/-per month
- Location : Infopark, Kakkanad, Kochi, Kerala
- Experience**:_0 to 1 year in Customer support or process associate_**

**Responsibilities**:

- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives

Contact: +91 8590 957 317

( Subject as Process Associate)


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