Customer Service Associate

4 days ago


Noida Uttar Pradesh, India TumbleDry Full time

**Responsibilities**:

- Make outbound calls to customers and engage in conversations to gather feedback.
- Record and document customer feedback accurately and comprehensively.
- Maintain a detailed record of customer interactions and feedback in Excel or other designated systems.
- Analyze customer feedback to identify areas of improvement and report findings to the relevant teams.
- Escalate any significant issues or concerns to the factory and store departments for prompt resolution.
- Follow up with customers to ensure their concerns have been addressed and to provide necessary updates.
- Maintain a professional and courteous demeanor while communicating with customers.
- Collaborate with cross-functional teams to implement improvements based on customer feedback.

**Job Types**: Full-time, Permanent

Pay: ₹21,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person



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