Receptionist Front Desk

4 days ago

Gurugram Haryana, India Aamantran Residency Full time

We are seeking a friendly, professional, and organized receptionist to join our team. As the first point of contact for guests, the receptionist plays a critical role in providing exceptional service, creating a warm welcome, and ensuring a smooth check-in/check-out experience.

Key Responsibilities:

- **Guest reception**: Greet guests warmly, assist with check-ins and check-outs, and handle inquiries regarding bookings, amenities, and local attractions.
- **Customer Service**: Address guest needs and requests promptly, providing information about the hotel’s facilities and services, and ensuring a comfortable stay.
- **Reservations Management**: Take and manage reservations over the phone, in person, and via online booking platforms. Confirm bookings, process cancellations, and update the reservation system.
- **Administrative Support**: Maintain records, manage cash transactions, handle invoices, and ensure proper documentation for each guest.
- **Coordination**: Communicate with housekeeping, maintenance, and other departments to fulfill guest requests and address any issues promptly.
- **Problem Solving**: Handle guest complaints or concerns with a professional attitude, working to resolve issues and escalating them as needed.

**Requirements**:

- **Skills**: Excellent communication skills, proficiency with basic computer systems, and strong attention to detail.
- **Personal Attributes**: Friendly, organized, and customer-focused with the ability to work effectively in a team.

**Benefits**:

- Competitive salary
- Staff meals during shifts
- Opportunities for training and career advancement

**Note**: This role requires working 12-hour shifts, which may include weekends and holidays.

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Rotational shift

Supplemental Pay:

- Shift allowance

Work Location: In person

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