Bell Boy

A **Bell Boy** (also referred to as a **Bellman** or **Hotel Porter**) is a hotel staff member responsible for assisting guests with luggage, providing information, and offering general help to ensure guests' needs are met during their stay.

**Job Title: Bell Boy**

**Responsibilities**:

- **Guest Assistance**: Greet guests with a warm and friendly attitude upon arrival. Assist with checking in and guiding guests to their rooms.
- **Luggage Handling**: Help guests with luggage, ensuring safe transportation from the front desk to rooms and vice versa. Provide assistance with unpacking, storing luggage, and arranging transportation when needed.
- **Room Orientation**: Show guests around their rooms, explain in-room amenities (e.g., air conditioning, TV, Wi-Fi), and ensure they are comfortable.
- **General Concierge Support**: Provide guests with information about hotel facilities, local attractions, transportation, dining, and events. Assist with making reservations or arranging tours as requested.
- **Front Desk Support**: Assist with delivering messages, packages, and any requested items to guest rooms. Occasionally provide backup support for the front desk team.
- **Maintain Cleanliness and Organization**: Ensure that the lobby, entrance area, and luggage storage areas are clean and organized.
- **Security and Safety**: Monitor the premises to ensure safety and security for guests, ensuring all luggage and items are stored securely.
- **Special Requests**: Respond to guest inquiries and requests, such as arranging for extra towels, pillows, or other amenities.
- **Shuttle/Transportation**: Assist guests with shuttle services, taxis, or car rentals, ensuring they have transportation as needed.
- **Provide Support to Other Departments**: Work closely with the housekeeping, front desk, and concierge teams to ensure guest satisfaction.

**Skills & Qualifications**:

- **Excellent Customer Service Skills**: Ability to interact with guests in a polite, friendly, and professional manner.
- **Physical Stamina**: Ability to carry and lift heavy luggage, and handle physical tasks as required.
- **Communication Skills**: Ability to clearly communicate with guests, team members, and management.
- **Knowledgeable**: Familiarity with the hotel’s services, amenities, and surrounding area to provide helpful advice to guests.
- **Time Management**: Ability to prioritize tasks, ensuring the timely delivery of services.
- **Professional Appearance**: Well-groomed and dressed in appropriate uniform at all times.

**Work Conditions**:

- **Location**: Hotels, resorts, and other guest accommodations.
- **Shifts**: May include evenings, weekends, and holidays depending on hotel operations.
- **Physical Demands**: This role often requires standing for long periods and carrying luggage, as well as walking or moving quickly around the property.

**Key Traits**:

- Friendly and welcoming demeanor
- Strong physical stamina and energy
- Good communication skills
- Punctual and reliable
- Team-oriented with the ability to work independently when necessary

In essence, a Bell Boy plays a crucial role in ensuring that guests feel welcomed, comfortable, and well-cared-for throughout their stay.

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Work Location: In person