Front Office Associate

1 week ago

Mahape, India Sarovar Hotels Full time

**JOB DESCRIPTION**

**Front Office Assistant
**1. Job Position**

Front Office Assistant

**2.** **Category**

Staff

**3. Responsible To**

Assistant Front Office Manager / Front Office Manager

**4. Job Definition**

To attend to guests courteously and deal promptly with their requests and queries

JOB REQUIREMENTS

**JOB DESCRIPTION**

**Front Office Assistant
**Duties and Responsibilities**

a. To have detailed information about the Hotel, city as well as the competition

b. To have detailed information regarding arrivals and room requirements

c. To have up to date information on daily room occupancy

d. To check on VIP reservations, complete their pre-registration formalities and extend to them the regular courtesies

e. To allocate rooms to all arriving guests

f. To maintain up-to date information on room rates, current promotions, offers and packages

g. To maintain all guest folios in the manner instructed and type out necessary guest details into the system

h. To co-ordinate with housekeeping for clearing of rooms

i. To prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics

j. To maintain and settle the guest ledger rendering accountability for the days transactions

k. To encash foreign exchange as per regulations

l. To maintain guest lockers for safe custody

m. To handle all incoming telephone calls as per standards instructed

n. To maintain a physical count of all room keys in each shift

o. To ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest

p. To ensure that proper records are maintained for all telephone calls from the rooms

q. To ensure that all transactions are supported with vouchers

r. To ensure accurate cash handover

s. To give proper and complete handover to the next shift

t. To handle all guests without bias or prejudice

u. To follow the house rules and policies laid down by the management

v. To adhere to strict grooming and hygiene standards

w. To consciously and continuously strive to better his/ her skills and increase his/ her knowledge

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