Tele Caller Executive

5 days ago

JP Nagar Bengaluru Karnataka, India Sagar Seva Health Foundation Full time

Tele Callers required

JD:

- Communication: Handle a high volume of inbound and outbound calls in a professional, courteous, and empathetic manner.
- Information Dissemination: Provide clear and accurate information about our medical services, treatment programs, procedures, and service offerings to patients and their family members.
- Appointment Management: Schedule, confirm, and reschedule patient appointments in coordination with the relevant medical staff and departments.
- Data Management: Accurately record all patient information, interactions, and follow-up activities in the Customer Relationship Management (CRM) and Electronic Health Record (EHR) systems.
- Inquiry Resolution: Address and resolve patient inquiries, concerns, and complaints promptly and professionally. Escalate complex issues to the appropriate department or supervisor for further investigation.
- Follow-Up: Call patients for follow-up appointments, feedback, or to check on their health status post-treatment.
- Performance Metrics: Meet or exceed daily and weekly targets for call volumes, patient interactions, and lead generation.

Pay: ₹10,910.16 - ₹15,000.00 per month

**Language**:

- Kannada (preferred)
- English (preferred)

Work Location: In person

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