Visa Counsellor

**Designation**

Sr. Counsellor / Counsellor - Sales

**Role Definition**

Responsible for generating revenue by selling the services.
- We are looking for passionate and highly motivated counsellors to join our sales division. The responsibilities include following up with the leads generated via three main sources - Online Queries, Telephonic Queries, _and _Walk-ins to understand the needs, problems and desires of the potential clients anthem with solutions; and to convert them into clients by selling them our products and services._

**Job Type**

Full Time

**Location**

Amritsar

**Educational Qualifications**

Any Graduate / Post Graduate; with experience in a sales / counselling role.

**Years of Experience**

2-4 years of proven experience as a visa Counsellor.

**Preferences (if any)**

**Desired Skill Set / Competencies Required**
- Excellent interpersonal skills - client relationships - Ability to connect with customers and gain trust quickly;
- Go-getter with a good understanding of the services offered and the business model;
- Excellent telephonic communication and presentation skills;
- Attentive listening skills;
- Proficiency in English;
- Fast learner and passion for sales;
- Results-driven approach, to achieve the business aspiration goals;
- Knowledge of the competition;
- Good objection handling and problem-solving skills;
- Proficiency in the use of the Internet, MS Office, etc.;
- Self-motivation, Confidence, Patience;
- Sales Skills;
- Numeracy skills;
- Prospecting Skills;
- Sales Planning;
- Should be well-groomed and presentable

**TASKS & RESPONSIBILITIES: KRAs / KPIs**
- Be punctual and adhere to the working hours and time specified.
- Promptly follow up the leads generated via three main sources - Online Queries, Telephonic Queries, and Walk-ins.
- Filling the Telephonic Enquiry / Detailed Assessment form and creating a unique CRM ID for the potential client to record and understand the needs, problems and desires of the potential clients and suggest to them the services/products most suitable with them, based on the profile and preference.
- Converting from enquiries to appointments / demo classes for discussing the sale of product/services/solutions.
- Advising them for the best options in terms of country/college/courses / English requirements etc..
- Explain the packages of courses (details like timings/duration, price, discount and most importantly 'WHY' choose us?).
- Follow-up with the client till he/she gets converted or has decided not to retain our services.
- Continuously update the CRM, recording all the details of contacts and customer comments, etc..
- Upon signing up, process the admissions/signup documentation form and get consent from the client.
- Creating invoices, collecting payments and issuance of receipts
- Carry out the requisite satisfaction or feedback surveys from clients / students / parents/guardians.
- Follow and comply with the established processes and systems.

Detailed job responsibilities will be notified post joininig.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Visa Counselor: 2 years (required)

Work Location: In person