Trainer Required in International Bpo West Delhi

6 days ago

Delhi Delhi, India Vision tech Full time

Position : Trainer for international BPO

Location : Kirti Nagar, West delhi

Shift timings : 4.30 am to 1.30 pm ( Australian process)

(every Saturday half day)

Pick up Cabs provided

One time meal provided

**Key Responsibilities**:

- **Training Delivery**:Conducting training sessions for new hires and existing employees on various aspects of the job, such as process procedures, customer service protocols, and communication skills.
- **Curriculum Development**:Creating and updating training materials, including presentations, workbooks, and online resources.
- **Performance Assessment**:Evaluating trainee performance through assessments, quizzes, and call monitoring to identify areas for improvement and provide targeted feedback.
- **Process Expertise**:Developing a deep understanding of the specific processes and requirements of the international BPO operations to effectively train employees.
- **Voice and Accent Training**:Providing specialized training on voice modulation, pronunciation, and accent neutralization to ensure clear and effective communication with international clients.
- **Client Interaction**:Understanding the specific needs and requirements of international clients and tailoring training programs accordingly.
- **Continuous Improvement**:Staying updated on industry trends, best practices, and changes in processes to continuously improve training programs and employee performance.
- **Reporting and Documentation**:Maintaining records of training sessions, trainee progress, and performance assessments.

Skills and Qualifications:

- **Excellent Communication Skills**:Strong verbal and written communication skills are essential for delivering effective training sessions and providing constructive feedback.
- **Training Experience**:Prior experience in designing and delivering training programs, preferably in a BPO or customer service environment.
- **Process Knowledge**:A solid understanding of BPO processes and workflows, particularly those related to international operations.
- **Soft Skills**:Proficiency in areas like communication, active listening, problem-solving, and cultural sensitivity.
- **Analytical and Problem-Solving Skills**:The ability to analyze performance data, identify areas of improvement, and develop targeted training interventions.
- **Adaptability and Flexibility**:The capacity to adjust training approaches and materials to meet the specific needs of different trainees and international clients.

TEAM HR

VISION TECH

8368356119

Pay: ₹30,000.00 - ₹32,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

**Language**:

- English (required)

Work Location: In person

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