Customer Service Representative

1 week ago

Mumbai, India MyGlit Full time

**Role**:Asst. Mgr/Mgr -(NonTechnical)

**Timings**:Night Shift (Permanent)

**Industry**:BPO / ITES

**Process**:Voice

**Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling

**Work Mode**:Work from office

Key Skills: Inbound BPO BPO Voice Process BPO Skills BPO Operations BPO industry
- **:Customer Service Representative (Chat / Call Process)**

**Location: Mumbai, India**
- Responsibilities_:

- Chat and Call Support: Engage with customers via live chat and phone calls to address their inquiries, concerns, and requests professionally and efficiently.
- Problem Resolution: Listen attentively to customers' issues, analyze their needs, and provide effective solutions or escalate to the appropriate team if necessary.
- Product Knowledge: Gain in-depth knowledge of our products and services to accurately answer customer queries and provide relevant information.
- Qualifications_:

- Education: High school diploma or equivalent (fresher with no experience are welcome to apply).
- Communication Skills: Proficient in English with clear and effective written and verbal communication.
- Empathy: Ability to empathize with customers and maintain composure during challenging interactions.
- Problem-Solving: Strong analytical and problem-solving skills to identify root causes and provide appropriate solutions.
- Multitasking: Capable of handling multiple chats or calls simultaneously while maintaining accuracy and professionalism.

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