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Tele Support- Fresher

3 weeks ago

Gurugram Haryana, India Aastral inc Full time

Job Title**:Tele Support-Fresher**

Location**:Gurugram**

Job Type **:Permanent**

**Key Responsibilities**:

- Identify customer needs and help customers use specific features of our products or services.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales, and Marketing teams.
- Assist in training junior Customer Support Representatives.

**Requirements**:

- Bachelor’s degree in any field.
- Fresh graduates are encouraged to apply.
- Excellent communication skills, both verbal and written, in English.
- Strong problem-solving skills and the ability to think under pressure.
- Familiarity with our industry's market trends and customer needs.
- Comfortable handling and resolving complaints.

**Desired Skills**:

- Patience and active listening skills.
- Empathy and the capability to interact positively with customers.
- Ability to multi-task, prioritize, and manage time effectively.
- Keen attention to detail.
- Willingness to learn and adapt in a fast-paced environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person