Am/dm (Operations)

Position title

**AM / DM (Operations)**

Employment Type

Full-time

Job Location

KARNAL, HARYANA

**Qualifications**:

- A university degree in business administration, commerce, management, industrial technology or industrial engineering.
- experience in the service industry preferably BPO/KPO/ITES sector.
- Knowledge and experience in organizational effectiveness and operations management.
- Stable work history.
- Must be self-motivated and possess the desire for self-development.
- Have the ability to work autonomously when required.
- Be a team player.

Description

**Experience Required**:
8-12 years of experience in managing an operations team in the service industry preferably BPO/KPO/ITES sector.
- Ensuring company policies are followed.
- Optimizing profits by controlling costs.
- Hiring, training and developing new employees.
- Resolving customer issues to their overall satisfaction.
- Maintaining an overall management style that follows company best practices.
- Providing leadership and direction to all employees.
- Ensuring product quality and availability.
- Preparing and presenting employee reviews.
- Organizing employee schedule.
- Ensuring that health, safety, and security rules are followed.
- Taking disciplinary action when necessary.
- Motivating employees and ensuring a focus on the mission.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹50,000.00 - ₹80,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift

Ability to commute/relocate:

- Karnal, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 5 years (required)