Customer Care Executive

19 hours ago

Kolkata West Bengal, India Global Chemical Ltd Full time

Answering questions about a company’s products or services.

Answering both general /specific customer questions about the company’s product services is the key responsibility of one customer care executive.

Knowledge of the product will be one of the most important aspects of her. Knowing the ins and outs of a company’s offering will make her allow to provide quick, accurate, and comprehensive responses to customers and prospects.
- She may be involved in receiving and processing incoming orders. Moreover, she will be able to do fast transactions as well as handle order cancellations, product returns, and or exchanges.
- Resolving product /service issues and providing support to the customers are regarded as their main responsibilities.
- Provide information about the company’s special offerings and upsell-related products /services. Her primary responsibility will be to provide a positive service experience and customer satisfaction.
- Her service to the customer will be more proactive and personalized.
- She will deal with unhappy customers and handling complaints will be part of her work schedule. She will be a good listener, she will have clear communication, empathy, and an ability to use positive language
- She will collect and analyse customer complaints efficiently.
- She will respond to product or company reviews written by customers.
- She will provide major input in developing and helpful content for customers and prospects.

Pay: ₹10,000.00 - ₹16,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Fixed shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

Application Deadline: 21/10/2024
Expected Start Date: 21/10/2024

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