Principal I, IT Infrastructure Systems Operations

2 weeks ago

Bengaluru Karnataka, India Alcon Full time

Summary of Position:
Key Responsibilities:

- Design, deploy, and maintain Omnissa Horizon environments to support enterprise-level virtual desktop infrastructure
- Manage and optimize persistent and non-persistent images, ensuring performance, security, and scalability
- Implement and support Microsoft FSLogix for user profile management and seamless user experience
- Monitor and troubleshoot VDI performance using ControlUp, identifying and resolving issues proactively
- Collaborate with cross-functional teams to ensure VDI solutions align with business and security requirements
- Collaborate with Operational team on ensuring platform stability and uptime.
- Define and track key performance indicators such as uptime, login times, and ticket resolution time.
- Maintain comprehensive runbooks and change logs to support operational continuity.
- Automate image creation, patching, and deployment processes to streamline operations
- Provide Tier 3 engineering support for VDI-related incidents and service requests
- Maintain documentation for configurations, procedures, and best practices
- Forecast resource needs and perform capacity planning to ensure scalability of the VDI environment.
- Conduct proactive performance tuning and resource optimization.
- Plan and execute lifecycle upgrades of the VDI platform including Horizon, FSLogix, and AppVolumes.
- Participate in disaster recovery planning and testing for VDI infrastructure.
- Ensure compliance with security policies including image hardening, MFA, and encryption.
- Identify and implement improvements to enhance user experience and reduce operational costs.
- Evaluate trending technologies and alternatives for VDI solutions.
- Contribute to hybrid VDI strategies including Horizon Cloud on Azure or AWS.

Key Requirements/Minimum Qualifications:

- Proven experience with Omnissa (VMware) Horizon (Cloud or On-Prem)
- Total Exp of 7-10 years.
- Strong knowledge of Microsoft FSLogix and Windows user profile management
- Experience with ControlUp or similar VDI monitoring tools
- Experience with AppVolumes
- Knowledge of network design including load balancing and dns
- Proficiency in managing Windows 10/11 virtual desktops and server OS
- Familiarity with Active Directory, Group Policy, and Microsoft Entra ID (Azure AD)
- Scripting skills (PowerShell preferred) for automation and troubleshooting
- Excellent problem-solving and communication skills
- Excellent documentation skills

Preferred Qualifications
- VMware certifications (e.g., VCP-DTM).
- Experience with Azure Virtual Desktop (AVD) is a plus
- Familiarity with ITIL practices and service management tools

Work hours: 3 PM to 12 AM IST

Relocation assistance: Yes

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

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