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Aws Solution Architect

2 weeks ago

Hyderabad Telangana, India TTEC Digital Full time

Technical Presales Engineer Amazon Connect/AWS Cloud Contact Center

**Responsibilities**:

- Customer Engagement: Engage with potential clients and partner internally to assess technical requirements and business challenges as part of the RFP process.
- Solution Presentations: Partner with Solutions Architects to create and deliver compelling technical presentations, demonstrations, and proposals that showcase the value of the company's offerings and how we can meet business requirements.
- Collaborate with delivery and sales teams to tailor solutions to meet specific customer needs, ensuring alignment with technical capabilities.
- Technical Support: Provide pre-sales technical support, responding to RFPs, answering customer inquiries, and addressing concerns about functionality and compatibility.
- Technical Documentation: Prepare and maintain technical documentation, including proposals, case studies, and technical specifications.
- Assist with generating quotes in Dynamics and review with Solution Architecture Team

Technical Presales Engineer Requirements and Qualifications
- Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) is often preferred.
- Proven experience in a contact center technical role, such as software engineering, system administration, and/or technical support.
- Strong problem-solving skills and the ability to translate complex technical concepts into clear, customer-friendly language.
- Excellent communication and presentation skills, both written and verbal.
- Ability to work collaboratively with sales teams.
- Knowledge of industry-specific tools and software may be required, depending on the sector.
- Relevant certifications (e.g., product-specific certifications) are a plus.
- Technical Presales Engineers are essential in helping customers make informed decisions, and they contribute significantly to a company's sales success