Call Center Executive

2 days ago

Jaipur, India OUTREACH INTERGRATED SERVICES PVT LTD Full time

Attend calls & revert to E-mails professionally to provide information about products and services, obtain details of Customer complaints.
- Identify the problem in depth and follow up to ensure that appropriate actions were taken on customers' requests.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken.
- Refer unresolved customer grievances or special requests to designated authority for further investigation.
- Addition of new Clients and retention of existing clients.
- Make reports on Excel, work on portals, Google sheets.
- Take orders and make Invoice of finalized ones.
- are looking for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our current and potential customers
- How will you make an impact in this role?
- Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests
- Build meaningful relationship through consultative questioning to ensure added value for the customer
- Enhance our customers’ experience by finding opportunities to offer products based on our Cardmembers’ needs
- Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
- Meet and exceed quality goals, compliance regulations and productivity targets
- Document necessary information
- Re-prioritize to adapt to the ever-changing environment
- Skills and Qualifications:

- Undergraduate/Graduate/Postgraduate
- 1-5 years of meaningful experience
- Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
- Display a passion to serve by delivering extraordinary service in every interaction with our customers
- Able to make good, sound judgement
- The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
- Strong interpersonal, communication and listening skills
- Excellent negotiation, influential and resourceful skills
- Analytical and problem-solving skills with strong attention to detail
- Outstanding organizational and time management skills
- Platforms Knowledge:

- MS office suites such as Excel, Word, PowerPoint
- Preferred Skills and Qualifications:

- Knowledge of card business model
- Additional Details:

- Location: Gurgaon
- Workplace Flexibility: INSERT Part or Full time. Shift flexibility requirements
- Graduate or Under Graduate (with prior international call center experience) in any field from a recognized University can apply.
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Strong written and verbal communication.
- Analytical mind & attention to detail.
- Knowledge of Amex card product would be preferred.
- Demonstrated consultative experience, ability to influence, resourceful.bpo - fresher - data entry - part time - call center fresher - work from home part time - back office - computer operator - freshers job vacancy

**Job Types**: Full-time, Part-time

**Salary**: ₹11,514.14 - ₹28,429.95 per month

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8619248950

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