Front Desk Receptionist

6 days ago

Worli Mumbai Maharashtra, India Crown Veterinary Services Pvt Ltd Full time

Welcome and assist handlers and pet owners, ensuring they feel comfortable and well-guided.
- Ensure clients are attended to promptly, minimizing waiting time to under 10 minutes.
- Schedule and manage appointments, optimizing time slots based on the type of visit.
- Confirm follow-up appointments for ongoing consultations with the appropriate veterinarian.
- Place reminder calls to clients one day prior to their scheduled appointment.
- Answer phone calls courteously, encourage appointment scheduling, and address inquiries.
- Maintain and follow up on a missed call log to secure future appointments.
- Relay messages accurately to the relevant veterinary staff.
- Assist with registration, paperwork, and verifying appointments upon patient arrival.
- Process payments, issue receipts, and ensure accurate record-keeping during check-out.
- Maintain a clean, organized, and welcoming waiting area.
- Monitor and communicate wait times to clients to ensure a positive experience.
- Maintain call histories and ensure all patient and appointment details are documented.
- Handle medical records according to clinic policies and privacy regulations.
- Manage cash transactions, reconcile payments daily, and prepare financial reports.
- Provide basic information about the clinic's services and general pet care resources.
- Perform general office tasks such as photocopying, filing, and maintaining inventory.
- Understand and execute emergency protocols, including contacting relevant services when required.

This role requires strong organizational, communication, and interpersonal skills, with a focus on ensuring a positive experience for clients and their pets.

**Shifts: 9am-6pm and 12pm-9pm (should be ok with rotational shifts)**

**Work off: Any 1 day between Monday to Friday, weekends would be working**

**Job Location**:Worli Naka, Worli, Mumbai.

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift
- Weekend availability

**Experience**:

- total work: 10 years (preferred)

Work Location: In person

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