Call Centre Executive

**Job Responsibiliteis**:

- Handle inbound and outbound calls to assist customers with their inquiries regarding 2-wheeler models, features, pricing, and availability.
- Provide information about ongoing promotions, financing options, and after-sales services.
- Schedule appointments for test drives and showroom visits.
- Address customer concerns and complaints in a professional and courteous manner.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Follow up with potential leads to convert inquiries into sales.
- Collaborate with the sales team to ensure seamless customer experiences.
- Stay updated on the latest products, services, and industry trends.

**Requirements**:

- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience as a call center representative or similar customer service role.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations calmly and effectively.
- Strong problem-solving skills and attention to detail.
- Proficient in using CRM software and other relevant tools.
- Ability to work on Saturdays

**Preferred Qualifications**:

- Knowledge of 2-wheelers and the automotive industry.
- Multilingual abilities - Bengali, Nepali, Hindi, English
- Previous experience in sales or telemarketing.

Pay: From ₹8,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (required)
- total work: 1 year (required)

**Language**:

- Hindi, Bengali (required)

Work Location: In person