Customer Service Representative

23 hours ago

Mumbai, India arrivia Full time

**About This Job**:
Our Customer Service Representatives are experts in the cruise, travel and leisure industry, helping consumers globally to take the vacations of their dreams. In this role you will leverage your love of travel to deliver outstanding customer service to our members and reach the team's monthly goals. This role is great for anyone skilled in inbound or outbound sales.

**Responsibilities**:

- Assist members with understanding program benefits and consult them on product inquiries
- Properly search for air availability and quote itineraries in all fare types and cabins.
- Resolve questions and be able to process all travel inquiries
- Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.
- Able to understand and demonstrate consultative selling techniques
- Field inbound calls or make outbound calls for the majority of your shift
- Personally, responsible for meeting monthly individual goals
- Become an **arrivia **brand expert to assist members
- Manage member information confidentially and accurately to ensure transactions are processed correctly
- Collaborate with team members to meet monthly goals

**Compensation**: Salary plus commissions
- Gross Salary: ₹29,680 CTC per month
- Commissions: ₹18,000 per month average

**Requirements**:

- Travel, Tourism and Hospitality experience required
- 3 years of experience in a call center environment
- Excellent communication with fluency in English
- Experience servicing a United States customer base
- Airline, Travel and Resorts experience preferred
- GDS Travel Software experience
- Able to learn new process quickly and adaptable to change
- Comfortable making outbound and taking inbound member calls
- _Must be willing to work on an American schedule (between 7:30pm-7:30am)_

**Who We Are**:
Welcome to **_arrivia_**. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we're a merger of three powerhouse brands (in case you've heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.

We're focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We're on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.

**Our Core Values**:
Here at** **_arrivia_** we
- **Stay Curious** - Explore new challenges and make space to learn, grow and improve
- **Keep it Real** - Earn trust through open, honest and clear communication
- **Own it** - Seek ways to make an impact and take action.
- **Win Together** - Create a culture of connection and inclusion where everyone can be their best

**Additional Benefits**:

- Employee Assistance Program
- Employee Referral Program
- Dedicated Employee Enrichment & Recognition Programs
- Exclusive Travel Rates on: Cruise, Resorts, Hotels, Tours, Flights & Car Rentals

  • Customer Service Representative

    5 days ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Note; ONLY KANNADA LANGUAGE REQUIRED Minimum 6 month of experience requied in customer service Day shift upto 22k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund **Language**: - English (preferred) - Kannada...

  • Customer Service Representative

    4 weeks ago

    Mumbai, India LUZO Full time

    Company DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail exclusive...

  • Customer service representative

    4 weeks ago

    Mumbai, India LUZO Full time

    Company DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and i OS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail...

  • Customer Service Representative

    3 weeks ago

    Mumbai, India LUZO Full time

    Company Description LUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail...

  • Customer Service Representative

    2 days ago

    mumbai, India LUZO Full time

    Company DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail exclusive...

  • Customer Service Representative

    4 hours ago

    Mumbai, India LUZO Full time

    Company DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail exclusive...

  • Customer Service Representative

    2 days ago

    mumbai, India LUZO Full time

    Company Description LUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail...

  • Customer Service Representative

    11 hours ago

    Mumbai, India LUZO Full time

    Company Description LUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail...

  • Customer Service

    7 days ago

    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India LUZO Full time ₹ 36,00,000 per year

    Company DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail exclusive...