Dispatch Supervisor

Responsibilities for dispatch supervisor
- Communicate with appropriate departments to ensure all orders satisfy Sales Department order submission requirements
- Review delivery tickets to determine the correct route based on destination, shipment size and customer time requirements specific customer needs for each delivery address
- Control driver, truck and route productivity by ensuring each truck is used efficiently
- Partner with Sales team to minimize errors and ensure issues are closed out to their satisfaction
- Maintain daily reports to analyze route performance contacting start & delivery time, driver route number and overall performance
- Maintain On-Demand database identifying customer locations, time windows and other information provided by drivers
- Investigate customer complaints regarding lost or damaged merchandise shortages in shipments to determine responsibility
- Schedule shipments to ensure compliance with DOT regulations and Company policy
- Conduct quarterly ride-along with each driver to evaluate delivery areas, verify accuracy and ensure high customer service standards are met
- Analyze cost of all routes and third party providers to ensure financial responsibility

Qualifications for dispatch supervisor
- The physical demands for this position are typical of an office environment and must be met by an employee to successfully perform the essential functions of this position
- Must be able to distinguish and identify various colors used in TSC and Technical Operations tools and software
- Proficient experience with TMS platform such as Mercy Gate, Lean Logistics, etc or order management system
- Current EMT certification is desirable but not required
- Current certification in NAED EMD preferred
- Experience loading / unloading vehicles and prioritising customer orders /routes to meet tight deadlines

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Neemrana, Nimrana - 301705, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 6 years (preferred)