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Voice Process Associate

2 weeks ago

Vadodara, India CareerConnect HR Solutions Full time

Greetings from CareerConnect HR Solutions.

We have an opening for a Voice Process Associate role for AIS Business Solution at the Vadodara location (WFO). Please find below the job description and company website.

**A brief introduction about AIS Business Solutions Pvt Ltd**

AIS is a global process and software engineering company committed to delivering high-quality solutions, on time and at a great value.

We offer strategic sourcing alternatives to help organizations manage economic uncertainties, regulatory pressures, and market difficulties.

**Shift Duty:

- US Shift (7:30 AM - 5:00 AM)**

**Job Description**:

- Prepares service report by collecting and analyzing customer information
- Answers queries by clarifying desired information, researching, locating and providing resolution
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively

Qualification:

- Graduate & need to have good convincing skills
- Proficient in MS Excel
- Flexible to work under rotational shift
- Excellent verbal & written communication
- A self-motivated individual

Benefits to work with AIS:

- 5-Day Work Week
- Group Medical Insurance
- Group Personal Accident Insurance
- Company Meals
- Leave Encashment Options
- Gratuity Benefits

**Benefits**:

- Food provided
- Health insurance

Schedule:

- Monday to Friday
- US shift

Supplemental pay types:

- Shift allowance
- Health insurance