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Customer Care Executive

2 weeks ago

Entally Kolkata West Bengal, India Levanilla Finefoods LLP Full time

**Job Title: Customer Care Executive**

**Company**: Levanilla Finefoods LLP

**Job Type**: Full-time

**About us**:
Levanilla Online Bakery is an innovative and customer-focused bakery specializing in a wide variety of delicious, freshly baked goods delivered straight to your door. From custom cakes to a range of delightful pastries, we bring joy to our customers through quality, service, and passion for baking. As we continue to grow, we are looking for a Customer Care Executive to join our dedicated team and enhance the experience of our valued customers.

**Position Overview**:
**Key Responsibilities**:

- Provide accurate information regarding our products, services, and order processes.
- Resolve customer complaints, issues, or concerns in a professional and timely manner.
- Process orders, cancellations, and returns as needed, ensuring customer satisfaction.
- Maintain a detailed record of customer interactions, feedback, and issues.
- Follow up on unresolved inquiries to ensure full resolution and customer satisfaction.
- Provide recommendations to improve the customer experience based on feedback and interactions.
- Assist with the coordination of deliveries and track orders to ensure timely and efficient service.
- Stay informed about product offerings, promotions, and new launches to provide customers with up-to-date information.
- Collaborate with internal teams (baking, logistics, marketing) to address customer needs and improve operational processes.

**Qualifications**:

- Proven experience in customer service, preferably in an e-commerce or food industry setting.
- Strong communication skills, both written and verbal, with a positive and professional tone.
- Empathy and patience to address customer needs and concerns effectively.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Knowledge of online bakery products and a passion for baking is a plus.
- High school diploma or equivalent; further education or training in customer service or related fields is an advantage.

**Key Attributes**:

- Problem-solving skills with the ability to think quickly and adapt in dynamic situations.
- Strong interpersonal skills and ability to build rapport with customers.
- Ability to remain calm and composed under pressure.
- A positive, proactive attitude and willingness to go above and beyond to deliver excellent service.
- Team player with a collaborative mindset.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunity to work in a dynamic and growing online bakery business.
- Flexible working hours (if applicable).
- Employee discounts on our delicious products.
- A supportive and positive work culture.

Pay: ₹8,000.00 - ₹10,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 2 years (preferred)
- total work: 3 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

**Speak with the employer**
+91 9051533314