Customer Service Agent

1 week ago

Gurgaon, India Webhelp Full time

**Advisor**

**Location**
- Gurugram, India**Language**
- English***

**Job Advert**:

- Do you find joy in helping others? Do you get a kick out of making someone’s day? Does solving problems make you feel like breaking out in song and dance?

Webhelp is looking for vibrant and energetic Web Chat Advisors in Gurgaon to join our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands.

Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.We need solution finders who are passionate about people and take the time to understand their needs, and go the extra mile to make someone else’s day by providing excellent customer service.

**What you’ll be doing**
- Seamlessly multi-tasking, accessing and switching between tools during a chat conversation to ensure you are able to give the most accurate and complete service possibly
- Providing an extraordinary customer experience by addressing queries through a web chat channel adhering to scheduled shifts, procedures, metrics, and departmental goals
- Documenting each customer contact using contact tracking systems and escalating unresolved customer issues with all pertinent information included to appropriate resources
- Maintaining a positive, constructive attitude in the workplace including presenting challenges in a positive light, offering constructive approaches to overcoming difficulties and treating all individuals with respect
- Prioritising work, balancing importance from the customer perspective and operational efficiency
- Following through on commitments, communicating status of work, identifying and requesting assistance with barriers that may interfere with progress
- Developing and maintaining current knowledge of the campaign
- Information security needs to be protected and you are responsible for highlighting any issues that you are made aware of by using the correct process
- Ensuring first contact resolution at all times
- Endeavouring to achieve and exceed all operational metrics and targets

**We want you if you’ve got**
- Compassion, so that customers are able to sense that you really care about them
- Sparkling conversation manner to make customers feel like you can relate to them
- Cool head under pressure to handle the easy and hard times
- 'Can do’ attitude and be willing to do and be your best every day
- Confidence to establish common ground, draw strength from setbacks and influence others

**What you’ll need**
- Minimum high school level education
- At least 12 months' web chat experience in a contact centre environment
- High proficiency in the English language with excellent business writing skills
- Experience in web chat role (International BPO experience preferred)
- Demonstrable computer literacy, MS Office skills, understanding of relevant software and advanced internet functions

**What we are offering**
- Salary starting from 310000 INR
- Free transport facility
- Medical benefits
- Rewards and recognition all year round
- State of the art facilities including cafeteria, indoor games and other recreation activities
- Industry experience to boost your career

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity to advance your career with our collaborative team of game-changers.

  • spanish sales agent,customer service

    1 week ago

    Gurgaon, Haryana, India SCS Full time ₹ 35,000 - ₹ 55,000 per year

    Job Description ⿡ Minimum relevant exp 1 year of Travel Experience Meals - NO Shift time Rotational Rotational off ⿥ 5 days working Salary slab 35k-55K Interview procedure 2 rounds HR Ops openings 3 Spanish Sales agent 3 Customer Service 5 Flight Sales agent 10 Car Rental 2 Changes / Refunds (Non...

  • Customer Service Agent

    2 weeks ago

    Gurgaon, India Webhelp Full time

    **Advisor** **Location** - Gurugram, India**Language** - English*** **Job Advert**: - Do you find joy in helping others? Do you get a kick out of making someone’s day? Does solving problems make you feel like breaking out in song and dance? We are looking for vibrant and energetic Non-Voice Agents to join us on permanent role in Gurgaon to join our...

  • Customer Service Agent

    2 weeks ago

    Gurgaon, India Webhelp Full time

    **Job Advert** Do you find joy in helping others? Do you get a kick out of making someone’s day? Does solving problems make you feel like breaking out in song and dance? We are looking for vibrant and energetic Non-Voice Agents to join us on permanent role in Gurgaon to join our fun-loving global community of more than 120,000 passionate people who work...

  • Customer Service Agent

    6 days ago

    Gurgaon, India Webhelp Full time

    **Advisor** **Location** - Gurugram, India**Language** - English*** **Job Advert**: - Do you find joy in helping others? Do you get a kick out of making someone’s day? Does solving problems make you feel like breaking out in song and dance? We are looking for vibrant and energetic Non-Voice Agents to join us on a 3-month contract in Gurgaon to join our...

  • AI/ML Agent Developer

    2 weeks ago

    Gurgaon, Haryana, India EXL Service Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    AI/ML Agent Developer We're Hiring – AI/ML Agent Developer (Hybrid) We're looking for passionate and skilled AI/ML Agent Developers to join our growing team at EXL Role Details Job Type: Permanent Experience Required: 4-10 years Notice Period: Immediate joiners- 15 days only Required Qualifications: -Bachelor's or Master's in...

  • Customer Service Executive

    1 week ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 3,12,000 - ₹ 4,24,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift(Includes night shifts too) and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual interviewReach Us Job Types: Full-time, Permanent,...

  • Customer Service Agent

    6 days ago

    Gurgaon, India Webhelp Full time

    **Job Advert** Do you find joy in helping others? Do you get a kick out of making someone’s day? Does solving problems make you feel like breaking out in song and dance? We are looking for vibrant and energetic Non-Voice Agents to join us on a 3-month contract in Gurgaon to join our fun-loving global community of more than 120,000 passionate people who...

  • Customer Service Representative

    2 weeks ago

    Gurgaon, Haryana, India WebBeds Full time

    Who are WebBeds WebBeds is the fastest growing and most significant accommodation supplier to the travel industry We are a global company offering ground services hotels transfers tours activities to travel professionals Our products help our partners and customers to create amazing Travel experiences Our Products range from a Retail Online platform...

  • Real Estate Agent

    2 weeks ago

    Gurgaon, Haryana, India Perfect Digital HR Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe specializes in providing expert guidance and comprehensive solutions in real estate consultancy, financial consultancy, and portfolio management. We empower clients to make informed decisions and achieve their financial goals through our strategic insight and extensive industry knowledge. Our services range from market analysis and...

  • Real Estate Agent

    6 days ago

    Gurgaon, Haryana, India Novexus Technologies Pvt. Ltd.™ Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionAt Novexus Technologies Pvt. Ltd., we blend innovation with industry to create real impact. We are a dynamic, forward-thinking organization at the intersection of technology and manufacturing. With expertise in digital transformation, IT solutions, and manufacturing consultancy, we unlock efficiency, scalability, and growth for businesses....