
Pro - Operations
2 weeks ago
**Education Qualification**: Degree in Hospital Administration
**Experience: 1-2 year**
**Prior relevant work experience in Hospital/ clinic**
**Roles & Responsibilities**:
- Schedule appointments between clients and doctors.
- Learn the existing and new treatment plans/ offers to educate the clients on any queries.
- Be a joining factor between the senior management and customer care team by properly transferring the information/ data both vertically upwards and downwards.
- Coordinate the client on phone and provide necessary assistance on call/ face to face
- Brief the clients on the recommended treatment plans, its benefits, cost and sessions required.
- Take necessary guidance from the senior managers as and when required.
- Compile and maintain records on client accounts.
- Screen feedback and requests form clients and liaise with relevant departments within the clinic to provide solutions within mínimal TAT.
- Escalate complaints to relevant departments.
- Liaise with other team members to adjust service offerings.
- Build and maintain close relationships with clients.
- Take necessary action as advised from the respective doctors.
- Ensure cent percentage client happiness by reducing waiting time, coordinating on the intake of treatments, medicine billing and any other task as assigned for smooth functioning.
- Compile daily reports and share across to the management (as assigned) by EOD.
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Leave encashment
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Rotational shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Expected Start Date: 15/10/2024
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