Restaurant Gre

**Guest Relations Executive (GRE) / Hostess Job Responsibilities**1. **Guest Welcoming & Seating**
- Greet guests warmly upon arrival with a friendly and professional attitude.
- Escort guests to their tables and provide menus.
- Manage the seating chart to ensure even distribution of guests among servers.

2. **Reservation Management**
- Handle phone and online reservations efficiently.
- Update the reservation system to reflect real-time table availability.
- Confirm special requests such as birthdays, anniversaries, or dietary restrictions.

3. **Customer Service & Satisfaction**
- Act as the first point of contact for guest inquiries and concerns.
- Ensure all guests feel welcomed, attended to, and valued throughout their visit.
- Coordinate with servers and management to resolve any guest complaints promptly.

4. **Communication & Coordination**
- Communicate guest needs and special requests to servers and kitchen staff.
- Coordinate with management during peak hours to control wait times and guest flow.

5. **Cleanliness & Ambience**
- Maintain cleanliness and presentation of the hostess stand, entrance, and lobby.
- Ensure music, lighting, and general atmosphere align with the restaurant’s standards.

6. **Reporting & Feedback**
- Gather guest feedback and report any recurring issues to management.
- Suggest improvements based on customer feedback or observations.

7. **Appearance & Conduct**
- Maintain a neat and professional appearance at all times.
- Uphold high standards of personal hygiene and grooming.

**Job Types**: Full-time, Fresher

Pay: ₹19,000.00 - ₹26,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

Work Location: In person