Digitalization Application Support

5 days ago

Thane, India Siemens Full time

**Location**: Mumbai

**Job Title**:Digitalization Application Support & Services

**Responsibility**:

- Lead and participate actively in implementation, demonstration & after sales service support for Digitalization product portfolio in the various Industries.
- Technical guidance & win-win alignment between business requirements and use cases.
- Plan and execute the activities of configuration per design requirement, conduct conference room pilots, Demo's, POC and resolve any queries related to requirements and solution design - to bring a pursuit to closure.
- Provide after sales services to the customers for Siemens Digitalization portfolio. Service includes pre sales demonstration, site survey, installation supervision, commissioning, troubleshooting, repairs and technical resolution over telephone/ e mail.
- Effective closure of service cases and acquisition of Service Business are the key responsibilities.
- Support proposal development by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise.
- Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality service, value-additions for customers (innovation, growth, profit)
- Must participate in the full life cycle of the solution delivery.
- Plan, coach, and support regional sales teams on technical enablement and value discovery and assessment method.
- Should be willing to travel across India. Must have strong communication, presentation, and CRM skills.

**Skills and Competencies (required)**:

- Industrial Software/Embedded/Application Architect Tech experience, in particular with IT/OT integration - Advance
- Handle executive level customer interactions - Advance
- Innovation process, New ideas / requirements from customer interactions - Basic
- Understanding customer requirements, develop exesting & create new concepts - Advance

**Experience**
- 3+ years of experience in the Industry, minimum 2+ years of experience in the Industrial Internet of Things area.
- Techno-functional expert in software product, microservices, cloud enablement, platform implementation, systems integration.
- Experience in Software Products & Platform implementation is desired. Track record of delivering large scale transformations internally or as a service provider is huge plus.
- Knowledge on Cross-Platform Architect in the Industrial Internet of Things space who has worked on platforms like AWS, Azure IoT Hub, PTC Thing works, MindSphere, either all or some of them.
- Implementing Industry 4.0 solution, that is centered around Connected Products.
- Knowledge on IoT Protocols (MQTT, AMQP, CoAP); OT Protocols (not limited to Modbus RTU, Modbus TCP, IEC 104), API and Web Service.
- Ability to work in a rapidly changing environment where continuous innovation is desired.

**Education**
- BE / B.tech in Information Technology, Electrical/Electronics, Instrumentation or Automation Engineering, Process engineering or comparable.
- Strong interest in IT Technologies, Manufacturing, IoT, and Industry 4.0 themes.

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