IT Service Technician

2 weeks ago

Park Street Kolkata West Bengal, India RentOcart Full time

**Key Responsibilities**:
**1. Service Delivery Management**:

- Manage the delivery of IT services, ensuring timely and effective support for computers,desktops, printers, and cameras.
- Oversee incident management, troubleshooting, and resolution of hardware and software issues.

**2. Team Leadership**:

- Lead and mentor the IT support team to ensure high-quality service delivery.
- Foster a culture of continuous improvement and professional development within the team.

**3. Stakeholder Collaboration**:

- Collaborate with various departments to understand IT service requirements and align support strategies to meet organizational goals.

**4. Inventory Management**:

- Maintain an inventory of IT assets including computers, desktops, monitors, printers, and cameras.
- Ensure all equipment is properly accounted for, maintained, and upgraded as necessary.

**5. Performance Monitoring**:

- Develop and monitor key performance indicators (KPIs) to assess service effectiveness and identify areas for improvement.
- Prepare regular reports on service performance for management review.

**6. Budget Oversight**:

- Assist in managing the IT service budget, ensuring cost-effective procurement and resource allocation for IT hardware and services.

**7. Vendor Management**:

- Work with external vendors and service providers to ensure compliance with service level agreements (SLAs) and quality standards.

**8. Training and Support**:

- Organize training sessions for staff on the effective use of IT equipment and services, ensuring all users are equipped with the necessary knowledge.

**Qualifications**:

- Bachelor’s degree in Information Technology preferrable, Computer Science, or related field.
- Proven experience in IT service management, specifically with desktops, printers, cameras, and other peripherals.
- Relevant certifications (e.g., ITIL, CompTIA) are a plus.
- Strong leadership, communication, and problem-solving skills.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Shift:

- Day shift
- Fixed shift

Work Days:

- Weekend availability

Work Location: In person

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