Atg Architect

**Job Title**: ATG Architect - Support Role
**Location**: Remote
**Experience**: 12+ Years
**Employment Type**: Full-time with AB2
**Notice Period**: Immediate to 30 Days Preferred
**Job Summary**:
Troubleshoot and resolve production issues, performance bottlenecks, and outages.
Collaborate with cross-functional teams to identify root causes and implement solutions.
Ensure system stability, uptime, and performance through proactive monitoring and tuning.
Create and maintain technical documentation and knowledge base articles for support activities.
Participate in on-call support rotations and handle high-priority incidents as needed.
Coordinate with development teams for bug fixes and enhancements.
Ensure adherence to SLAs and ITIL-based support processes.
**Required Skills and Qualifications**:
8+ years of overall experience with at least 5 years in Oracle ATG Commerce.
Strong understanding of ATG modules including BCC, CSC, Personalization, and Publishing.
Handle the customer tickets, Handle production support, Handle prod release support and handle power environment.
Hands-on expertise in Java/J2EE, JSP, Web Services (REST/SOAP).
Familiarity with performance monitoring tools (e.g., AppDynamics, Dynatrace, Splunk).
Good understanding of production deployment practices and troubleshooting.
Excellent communication and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
**Preferred Qualifications**:
Experience in both B2B and B2C ATG Commerce environments.
Familiarity with cloud platforms (AWS, Azure) and CI/CD tools.
Exposure to ITIL practices and ticketing systems (ServiceNow, Jira).
Oracle ATG certification (if available).