French Service Desk

5 days ago

Bengaluru Karnataka, India Cognizant Full time

**Job Description - Bangalore**

**Job Title**:
Service Desk
- French support ( French speaking resource)

**1. Job Summary - highlight project details/what is exciting about the role**:
Proficient in French
Manage regional resources and Team Leads assigned to Field Services Delivery

Plan Resource Training Plans.

Work closely with our Third Party Partner Network and manage service provided and relationships.

Understanding of Desk side Support Management duties and process

Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.

Strong JP and Vendor Relationship Management

Project Management of your work stream

Strong understanding and skills in SLA, KPI Management

Review with the Delivery Managers and other internal departments

Periodic reviews with JP and Vendors

Review and approve vendor invoices for payment

Ensure Management of Full Time or Dispatch Engineers at various locations in the region via documented process to our Delivery and Partners.

Taking ownership of issues through to resolution on all appropriate requests
- Stage Build and Image systems with standard client image (aka eCore).
- Complete special projects as requested by Customer.
- Provides technical training to more junior employees.
- Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
- Where required, provide support for the Manufacturing "Shop Floor'' handhelds, laptops and scanner devices.

**2. Key Responsibilities - list what the person will be doing on a day to day basis**:
**% of time**

Manage regional resources and Team Leads assigned to Field Services Delivery

Plan Resource Training Plans.

Work closely with our Third Party Partner Network and manage service provided and relationships.

Understanding of Desk side Support Management duties and process

Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.

Strong JP and Vendor Relationship Management

Project Management of your work stream

Strong understanding and skills in SLA, KPI Management

Review with the Delivery Managers and other internal departments

Periodic reviews with JP and Vendors

Review and approve vendor invoices for payment

Ensure Management of Full Time or Dispatch Engineers at various locations in the region via documented process to our Delivery and Partners.

Taking ownership of issues through to resolution on all appropriate requests
- Stage Build and Image systems with standard client image (aka eCore).
- Complete special projects as requested by Customer.
- Provides technical training to more junior employees.
- Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
- Where required, provide support for the Manufacturing "Shop Floor'' handhelds, laptops and scanner devices.

**3. Job Requirements**

**As per the 2006 Age Discrimination Act please do not specify number of years experience. Use words like Extensive, Strong, Good, Fair

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