Call Center in Charge-kukatpally Housing Board-hyd

2 days ago

Hyderabad, India Positive Health Science Pvt Ltd Full time

Greetings of the day.
**Company info**: DR Positive Homeopathy/DR Care Homeopathy is one of the leading and well-established Homeopathic chains of clinics with branches in major cities across India.

**Urgent Hiring for Call Center Incharge-KPHB-HYD**
**Job Description**:
We are looking for a skilled call center Incharge who can lead our representatives to better performance and improve service quality.
The call center Incharge will assist in establishing call center objectives,
Provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques,
Analyze call center data, and focus on improving performance and processes in an effort to better support customers.
You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.
To be a successful call center Incharge, you should be focused on improving your team of representatives and call center practices.
You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor. **Call Center Incharge Responsibilities**:
Hiring, training, coaching, and leading call center representatives as they provide support for customers.
Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
Assisting other management team members in identifying trends and establishing call center goals.
Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Authorizing replacements or refunds. Taking on other tasks or projects to support employees, other managers, and call center operations.
**Call Center Incharge Requirements**:
**Experience: 3+ Yrs**

**Salary: 30000 to 60000 /month ,Negotiate, Incentives**

**Work Location: Kukatpally Housing Board,Hyderabad.**

Interested individual can share their updated profile to
+91-XXXXXXXXXX (What's APP)

Regards
Praveen HR

+91-XXXXXXXXXX

DR Care Homeopathy/DR Positive Homeopathy/AM Reddy Autism Center

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹30,000.00 - ₹60,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Call Center -Incharge: 3 years (preferred)
- Call Center Manager: 3 years (preferred)

**Language**:

- English (preferred)
- Telugu (preferred)
- Hindi (preferred)

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